Understand Your Flooring Product Warranty

Flooring Products Warranties

Carpet Warranties

Wear Warranty or Quality Assurance Warranty:

This is the most basic warranty available on pretty much every carpet. This is the warranty that the carpet will not fall apart, literally. Honestly, this warranty isn’t worth too much though; it doesn’t really guarantee anything about the actual performance of the carpet.

Texture Retention or Appearance Retention Warranty:

This is the key warranty to consider. This is the warranty against the carpet losing its original appearance (texture) due to untwisting of the fibers. All carpet fibers are twisted together but can become untwisted as a result of wear and tear, causing the carpet to look flat or fuzzy. Not all carpets carry a texture retention warranty, so be sure to read the warranty information carefully. This warranty will tell you a lot about what you can expect in terms of the performance of the carpet—a 20-year texture retention warranty indicates that the manufacturer has a lot of confidence in the product and it will likely be very resilient; the lack of any texture retention warranty is a pretty sure bet that you would be looking to replace this carpet within five years.

Stain and Soil Warranty:

Just as it sounds, this warranty deals with stains on your carpet and how well they will come out. The first part of understanding this warranty is knowing the difference between staining and soiling. Staining occurs as a result of something that has come into contact with your carpet and transferred its color. For example, spilling a cup of coffee on your carpet will leave a brown stain (until it is cleaned up). Soiling occurs as a result of residue left on the fibers of the carpet, and this attracts dirt. Residue can be left behind by spot treatment products that were not fully cleaned or can even be due to oil from your skin transferring to the carpet (usually from the soles of bare feet). The residue acts as a magnet to dirt, which then appears on the carpet in the form of a stain. Manufacturers sometimes separate staining and soiling in their warranty coverage, offering different lengths of warranty for each. Be sure to read the warranty information closely. In almost all stain and soil warranties, there is a list of exclusions—substances that, if spilled on the carpet, are not covered under warranty. Commonly, these exclusions include mustard, herbal tea, and non-food substances such as bleach and urine. However, some carpets are now being offered with "no exclusions" warranties, meaning that anything that comes into contact with the carpet is covered under warranty

Fade Resistance Warranty:

Again, the name of this warranty aptly describes what it covers. It is not uncommon for the carpet to fade over time, due to exposure to direct sunlight and pollutants in the air. Many carpets now carry warranties to protect against such fading. Even with a fade resistance warranty, however, it is still a good idea to keep your window coverings drawn during peak hours of sunlight, especially in rooms that receive a lot of natural light.

Special Note Regarding Stairs:

Carpet that has been installed on stairs is not covered under warranty. Despite the fact that stairs exist in a large number of households, it is considered "abnormal wear and tear" to the carpet when it is subjected to traffic on stairs. Stairs are usually the highest-traffic area of the home, and the impact of your footsteps on the carpet is greater on the stairs than on a flat surface due to the effects of gravity. That's because as you’re walking down the stairs, your full body weight is landing on the stair below.


Carpet Cleaning Guide

HOW TO KEEP YOUR CARPET WARRANTY VALID

  • Proof of Receipt and Sample — Make sure that you have the original proof of your carpet purchase on-hand in case of a carpet emergency. To make a legitimate warranty claim, you’ll need to have the receipt, warranty information, and, in some cases, you’ll even want to have a 2×3 carpet sample from the day you had the carpet installed.
  • Vacuuming — Another factor that can extend both the life of the carpet and maintain your warranty’s validity is simple: vacuuming. Regular vacuuming keeps the carpet clean and ensures that it is properly maintained at all times.
  • Professional Cleaning — Carpet warranties require that it be cleaned by a professional carpet cleaning outfit using hot water extraction. The frequency varies, but it’s usually in the range of once every 12-18 months (make sure you hold onto those receipts, too!).
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Flooring Products Warranties

Hardwood Flooring Warranties

Limited lifetime structural warranty:

Royal Home warrants all first-quality hardwood floors, in their manufactured condition, to be free from defects in material and workmanship including milling, assembly, dimension, and grading. Royal Home additionally warrants that engineered hardwood floors will not delaminate when properly maintained according to Royal’s maintenance procedures.

Limited warranty for residential finish wear:

Royal will warrant, under normal residential conditions and uses, and providing that Royal’s maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring for 25 years for prefinished hardwood and 10 years for sanded and stained hardwood on site


Hardwood Cleaning Guide
Flooring Products Warranties

Waterproof Products Warranties

Waterproof Laminate, Vinyl and Engineered Hardwood
Limited Lifetime Residential Warranty:

Royal warrants the waterproof flooring products under this Residential Limited Warranty when used in the proper fit for use indoor Residential applications with light to moderate foot traffic. The warranty belongs to you, the original end-use purchaser, and begins when you purchase the resilient and extends for the limited warranty period stated above. Theproduct must be maintained in accordance with the Royal’s maintenance recommendations and such maintenance continues throughout the duration of the original installation. Damage resulting from a failure to follow cleaning/maintenance guidelines will not be covered under this warranty.


Waterproof Products Cleaning Guide
Manufacturing Defects:

Royal warrants that the floor plank or tile will be free from manufacturing defects during the period of this warranty. Manufacturing defects include delamination, core voids, thickness variation, and dimensional stability defects.

Wear:

The layer of the floor planks is warranted not to wear through under normal residential use during the period of this warranty. Gloss reduction, scratches and dents in the finish are not considered surface wear and are not covered under the warranty. Wear through is defined as wear due to light to moderate foot traffic will not wear through to the pattern layer of the product.

Limited Lifetime Structural Warranty:

If manufacturing defect develop after flooring is installed, the cost of material and labor will be covered by the Limited Lifetime Structure Warranty,

Limited Lifetime Petproof Warranty:

Royal warrants that your waterproof floor will resist staining caused by pet (domestic cat or dog) stains, including urine, feces, and vomit. The Limited Petproof Warranty DOES NOT COVER: Any urine, feces, or vomit stains other than pet

Limited Lifetime Waterproof Warranty:

This warranty covers topical moisture as long as the water does not flow over the edge of the surface (edge of the room, cut boards, etc.). Royal warrants that for the lifetime of stated warranty period from the date of original purchase, your floor product will not swell, cup or crack due to:

  • Normal cleaning practices.
  • Moisture due to everyday household spills.
  • Normal moisture levels from subfloor when exposed to such conditions.
  • While moisture will not affect the product’s integrity, it is possible that, when excessive moisture accumulates in buildings, subfloors, or on building materials, mold (and/or) mildew growth can occur.
Flooring Products Warranties

Laminate Flooring Warranties

Limited Lifetime Residential Warranty

Royal warrants the laminate flooring under this Residential Limited Warranty when used in the proper fit for use indoor Residential applications with light to moderate foot traffic. The warranty belongs to you, the original end-use purchaser, and begins when you purchase the laminate flooring and extends for the limited warranty period stated above. Theproduct must be maintained in accordance with the Royal’s maintenance recommendations and such maintenance continues throughout the duration of the original installation. Damage resulting from a failure to follow cleaning/maintenance guidelines will not be covered under this warranty.


Laminate Cleaning Guide
What this Residential Limited Warranty Covers:

Royal warrants that for the stated warranty period (may vary by product) from the date of original purchase, your Repel Water Resistant Floor.

  • Will not stain.
  • Will not wear through.
  • Will resist damage under normal use conditions (see Laminate Cleaning Guide).
  • Will not wear through.
Lifetime Structural Integrity Warranty:

Royal warrants to the original purchaser that this laminate product, in its manufactured condition, will be free from defects in material or workmanship including milling, assembly, and dimension

Flooring Products Warranties

What is Not Covered By These Limited Warranties

The Limited Warranties do not cover conditions caused by improper use or maintenance, such as:

  • Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation, those caused by pets, spikes or high heeled shoes
  • Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging object across the floor without proper protection).
  • Wear caused by pebbles, sand or other abrasives, construction traffic, or failure to maintain the floor as required.
  • Damage caused by caster wheels or vacuum cleaner beater bars.
  • Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
  • Lack of Humidity control – Allowing interior humidity to be outside of the 30-50% range for hardwood flooring and 35-60% range for engineered hardwood flooring will void all warranties.

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  • Damage caused by fire, flooding, and other natural disasters and Acts of God.
  • Changes in color due to aging, excessive moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation of finish/stain) is not considered a defect. especially. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.
  • Color, shade, or texture variations between samples, printed color photography or replacement flooring and the actual material.
  • Color variations between flooring and/or samples and other flooring or wood products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
  • Noises including, but not limited to, squeaks, popping, etc.
  • For Hardwood Flooring, Natural wood characteristics such as variations in grain, color, mineral streaks, knots, normal differences between color of samples and the color of installed floors, and color variations from board to board.
  • Floors that are installed in other than owner-occupied or tenant-occupied residences.
  • Construction-related damage.
  • Non-Waterproof Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
  • Non-Waterproof Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
  • Failure to maintain and properly care for the your floor will void all warranties.

Flooring Care Guide