Understand Your Hardwood Flooring Warranty


Hardwood Flooring Warranties

Limited lifetime structural warranty:

Royal Home warrants all first-quality hardwood floors, in their manufactured condition, to be free from defects in material and workmanship including milling, assembly, dimension, and grading. Royal Home additionally warrants that engineered hardwood floors will not delaminate when properly maintained according to Royal’s maintenance procedures.

Limited warranty for residential finish wear:

Royal will warrant, under normal residential conditions and uses, and providing that Royal’s maintenance guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring for 25 years for prefinished hardwood and 10 years for sanded and stained hardwood on site

Hardwood Cleaning Guide
Wood flooring

What is Not Covered By These Limited Warranties

  • The Limited Warranties do not cover conditions caused by improper use or maintenance, such as:
    • Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation, those caused by pets, spikes or high heeled shoes
    • Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging object across the floor without proper protection).
    • Wear caused by pebbles, sand or other abrasives, construction traffic, or failure to maintain the floor as required.
    • Damage caused by caster wheels or vacuum cleaner beater bars.
    • Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
    • Lack of Humidity control – Allowing interior humidity to be outside of the 30-50% range for hardwood flooring and 35-60% range for engineered hardwood flooring will void all warranties.

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    • Damage caused by fire, flooding, and other natural disasters and Acts of God.
    • Changes in color due to aging, excessive moisture, exposure to sunlight or Ultra Violet rays (which may cause oxidation of finish/stain) is not considered a defect. especially. Area rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration under the rug.
    • Color, shade, or texture variations between samples, printed color photography or replacement flooring and the actual material.
    • Color variations between flooring and/or samples and other flooring or wood products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
    • Noises including, but not limited to, squeaks, popping, etc.
    • For Hardwood Flooring, Natural wood characteristics such as variations in grain, color, mineral streaks, knots, normal differences between color of samples and the color of installed floors, and color variations from board to board.
    • Floors that are installed in other than owner-occupied or tenant-occupied residences.
    • Construction-related damage.
    • Non-Waterproof Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
    • Non-Waterproof Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.
    • Failure to maintain and properly care for the your floor will void all warranties.

    • Flooring Care Guide

    Flooring Transition Strips (Thresholds) ARE NOT Covered with Warranties

    The subfloor provides the even base on which all finished flooring materials are installed. Changes in height between different flooring materials are caused by material thickness and/or installation methods. Standard practice (unless discussed prior to construction and specified in the Agreement of Purchase and Sale or contract) is to install a transition strip to ease the change in height. These transition strips do not constitute a tripping hazard.

    Flooring transition strips take quite a pounding when you think about it. There they lie across a door way and virtually everybody that passes over them will, at some time, hit them with something